Refund & Cancellation Policy
Please review our deposit and cancellation terms before booking.
Last updated: April 2026
Deposits
A deposit is required for wedding bookings to hold your date. For other events, a deposit may be requested depending on the size and scope of the order. All deposits are nonrefundable once your event has been confirmed and will be credited toward your final balance.
Cancellations
If you need to cancel your event, please contact us as soon as possible. Because food and staffing are scheduled well in advance, deposits cannot be refunded upon cancellation. If cancellation occurs within two weeks of the event date, SEI Catering reserves the right to charge up to the full quoted amount depending on food and labor already committed.
Guest Count Changes
A final guest count is required no later than two weeks before your event date. Increases in guest count after that deadline may not be accommodable. If your guest count drops after the two-week mark, we'd really prefer to avoid it. Food and staffing are already being arranged by that point. We may be able to work with small adjustments, but significant reductions are unlikely to lower the amount owed. Just reach out and we'll do our best.
Service Issues
If you experience a problem with the food or service at your event, please contact us within 48 hours. We take quality seriously and will work with you in good faith to address any verified concerns. Refunds or credits, if issued, are at the sole discretion of SEI Catering.
Online Payments
Deposits and payments made through our website (seicatering.com/payments) are processed securely. If a payment is made in error or a duplicate charge occurs, contact us at office@seicatering.com or 717-626-2050 within 48 hours and we will issue a correction promptly.
Contact Us
For any questions regarding this policy, please reach us at office@seicatering.com or call 717-626-2050.